FAQs

What form of payments does Kites In the Sky accept?

We currently accept Visa, MasterCard, Discover, and American Express credit and debit cards. We also accept payments by PayPal.

When will my credit card or PayPal account be charged?

We will only charge your credit card when the order is shipped. PayPal payments are paid immediately through PayPal when your order is submitted.

What is Kites In The Sky return policy?

We want you to be happy and 100% satisfied with your purchase. If you aren't completely satisfied we will accept returns or exchanges for all items within 30 days of the original delivery date. Returned items must be in original condition with no damage or missing parts. For our complete return and exchange policy please visit our returns page.

What if my order arrives damaged?

If your order was damaged in shipping please contact us via e-mail or by phone at 1-405-624-6231 also contact the shipping company and report the damage and arrange for pickup of the damaged item. They will notify us of the claim and then we can ship you a replacement. Here are the contact numbers you will need:

  • UPS: 1-800-742-5877
  • USPS: 1-800-275-8777

What if there is an item or part missing from my order?

If you were charged for an item but did not receive it, or if you received the wrong item please contact us via e-mail or by phone at 1-405-624-6231.